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How we handle your data, your customers’ data and the access we are given — written down rather than implied.
Controls
Practical, verifiable controls across people, access and process.
Every team member signs confidentiality agreements and completes data-handling and privacy training before accessing any client systems or taking live interactions.
Agents receive access only to the systems and data their specific role requires. Access is granted through your systems, reviewed regularly, and revoked immediately at role change or offboarding.
We work inside your existing platforms wherever possible, so your data stays under your control and your audit trail — rather than being exported to third-party environments.
Client-facing calls are recorded and quality-reviewed against agreed standards, with recordings available to clients as part of the engagement.
Teams working healthcare accounts receive additional training on handling patient information appropriately, including HIPAA-awareness training for US healthcare engagements.
Confidentiality, data handling and security expectations are written into every client agreement — including business associate terms where engagements require them.
Transparency
We believe the fastest way to lose a client's trust is to overclaim. So, plainly: Ironclad Tech is a growing BPO, and our security program is built on rigorous operational controls — training, least-privilege access, recorded QA and contractual commitments — rather than a wall of certification logos.
If your engagement requires specific compliance measures, formal risk assessments, or security questionnaires, we welcome them. We'd rather walk your security team through exactly how we operate than hide behind badges. Ask us anything during your consultation — including the hard questions.
Get started
We will walk through our controls in detail on a call, and answer a security questionnaire in writing.